This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.

Автор: O`Hara Francis
Издательство: Cambridge, 2002 г.
ISBN: 9780521776899
Страниц: 112 (Мелованная)
Масса: 306 г
Размеры: 275x220x7 мм